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Live Chat
The fastest way to get help. Click the chat icon in the corner of any page to connect with a support agent directly. Live chat is available during business hours and handles most account, bonus, and banking queries in a single session.
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Email Support
Best for detailed queries that require documentation, such as KYC verification issues, withdrawal disputes, or bonus clarifications. Email creates a written record of every exchange, which is useful if your matter needs escalation.
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Phone Callback
Rather than sitting on hold, you can schedule a callback at a time that suits you. A crypto-specialist callback is also available for players with Bitcoin or Litecoin transaction queries. Book your slot through the support section of your account.
For complex account matters, email support is the most reliable channel as it creates a paper trail. If your query involves a withdrawal that has not arrived, a bonus that was not credited, or an account lock, include your username, the transaction ID or date, and a brief description of the issue in your first message. This reduces the number of back-and-forth exchanges needed to reach a resolution.
VIP players at Sheriff and Marshall tier have access to a dedicated account manager as their primary point of contact. If you are at one of these levels, your manager's direct contact details are available in the VIP section of your account dashboard.
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